We guarantee that once you place an order, a designated Customer Service Officer will be your single point of contact at each stage of the delivery process, from order placement, payment, container loading, shipping, customs clearance all the way through to the final delivery at your warehouse.
We ensure that our customers are informed in a timely manner either via telephone or email, at each stage of the delivery process and our Customer Service Officers are available to answer your requests and deal with unanticipated challenges along the delivery chain.
We will provide container loading reports to customers within 24hrs after vessel departure. The loading report will detail the shipment schedule, the packing list and include a customized report with photographs of how the container loading process is managed to ensure optimization of space and protection of the cargo.
Our Customer Service staff are all multi-lingual, proficiency in Chinese (Mandarin and Cantonese) and English is standard. We also speak fluent French, Japanese, Spanish, Korean etc. to be able to provide the best possible service to our customers in different countries.
Paris
9, Rue de l’Amiral Hamelin,
75016, Paris, France
Tel: +33 01 73 01 17 60
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Luxembourg
4/6 rue du Fort Rheinsheim
Luxembourg – L 2419
Tel : +352 27 35 13 10 01
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hong Kong
Unit 7A, Willy Commercial Building
28-36 Wing Kut Street,
Sheung Wan, Hong Kong
Tél: +852 3705 2546
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Morocco
6, Avenue Hassan Souktani
Casablanca 20000
Tel : +212 5222-07442
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Copyright © 2020 Fond Light. All rights reserved. - Legal